I – probably along with many, many others of the iPhone Twitter App – discovered something that I consider a bug. As soon as you rotate the phone, your position in your timeline is utterly garbled. Where you are after turning has no resemblance whatsoever to where you were before. That means: Take the phone, rotate it, rotate it back and you’re at a completely different place than before.
This quite goes against the law of least surprise for the user. So I tried to inform Twitter of that bug. I searched for a place for such feedback, did indeed file the report and included what I take to be a start on how to resolve the issue. I received an answer from Twitter a few days later, but with something that I consider to be completely beside the point. The answer, basically was, „If this is a problem for you, you can rotation-lock your phone.“ Come on, Twitter. You can do better than that. If the mail back had at least included something like „Thank you for reporting your concern, we will look at this internally“ or „Thank you, we will consider how to best deal with the issue for a future release,“ all would have been well. But to be told that this is a non-issue is, to be honest, most disappointing. And yes, I do indeed consider this to be a problem. And no, I do not consider rotation-lockng the phone an appropriate solution. (I do tend to type on the landscape keyboard, but read on the portrait orientation, so I do in fact quite like to change the direction of the phone.
And it would have been easy to not make me frustrated about this, too.
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