It is a widely held belief that Steve Jobs is a man to transform industries. He’s done it before, and I think he (with his company Apple) has set his eyes to do it yet again. This time, it’s telephony. And I can’t blame him, it is a god-awful industry we (as a species, globally) are putting up with.
Take the epitome of modern phone technology: the mobile phone network. We’re still using phone numbers (a technology that is a century old and was optimized for the rotary phones and their electromechanical counterparts in the switching system), we’re basically using a network designed to deliver billable events and we’re communicating with voice quality that is actually more than awful.
Enter FaceTime.
FaceTime takes the telephone conversation out of the old phone network and puts it onto an IP network. It makes communication easy and fun. And it’s no longer just tied to the iPhone (which the carriers probably would have liked), but also going to IP-only devices: iPod touch and all iPads. Apple usually is known for delivering good user experience, so phone calls are good for the user.
But now, Apple is setting out to be not just the media centre of the world (with music and video already going their way), but the new phone system, too. Between the new Apple TV and FaceTime, I do have some ideas why Apple needs a new data center …
[EDITED] I do not think that the video telephony is what makes FaceTime so particularly important or game-changing. I think it is the seamlessness in which the phone and IP network interact. Ultimately, reducing the phone carriers just to another form of data carriers. I do know that Skype also works suitably well and has a good installed base. But what is different here is that FaceTime is automatically installed on every iOS device, and integrated well with the entire Apple experience (think: Address book, MobileMe, …)
Be afraid. Be very afraid.
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